At New Zealand On Air, we are proud to partner with FirstVoice AI. They built the AI receptionist that answers our phones around the clock, and they have become one of the most important relationships in our business. This is our review of that partnership, and why we recommend FirstVoice AI to anyone whose clients don't keep office hours.
Our clients are global. Our phones never sleep.
We fly clients from London, Los Angeles, Singapore, Dubai, Hong Kong and right across New Zealand. When a client in London calls in their afternoon, it is the middle of the night in Auckland. When a client in Los Angeles calls over breakfast, it is close to midnight here. There is no hour of the day when a call to New Zealand On Air would be unusual.
Private charter is also, by its nature, booked when plans change. A board meeting moves to tomorrow morning in Singapore. A deal closes early and the return flight no longer makes sense. A family matter becomes urgent and the next scheduled service is fourteen hours away. Those moments do not wait for 9am, and neither do our clients.
We made a simple commitment to every client: whenever you call, someone answers. Keeping that promise across every time zone is exactly why we went looking for a partner, and why we chose FirstVoice AI.
Why answering matters more than anything else
By the time a client calls us, they have usually already decided on the aircraft, the range and the level of service they need. What they are really asking is simple: can you move right now? Three things answer that question.
- Someone answers. Not a voicemail, and not a web form promising a reply within one business day. A real response at the hour the client calls.
- The response is useful. Our clients don't have time for "we'll get back to you." They need their request taken properly so our team can act on it.
- The details are kept. Passenger numbers, departure window, destination, security and privacy needs. A client should never have to explain their trip twice.
Before FirstVoice AI, the hardest of those to guarantee was the first one. Now it is the easiest.
What FirstVoice AI does for New Zealand On Air
Every enquiry to New Zealand On Air is answered and captured, whatever the hour. The FirstVoice AI receptionist picks up immediately, speaks naturally with the client, takes down the full request, and alerts our charter team straight away. Urgent requests go directly to a person. Everything else is waiting for our team, complete and in order, when they pick it up.
That means the first real conversation with our charter team starts from the facts, not from the beginning. For our clients it feels seamless. For us, it means we never miss the call that matters.
Proud to partner. Happy to recommend.
FirstVoice AI has been an outstanding partner for New Zealand On Air. They took the time to understand how charter works, what our clients expect, and how discreet every call needs to be, and they built something that fits our business exactly.
If your clients call from other time zones, or if a missed call costs you business, we recommend FirstVoice AI without reservation.
Is FirstVoice AI any good? Our experience
1. Every call is answered
Day or night, weekday or weekend, the phone is picked up. For a business where the first answer decides the booking, that is everything.
2. It sounds like part of our team
Our clients expect a high standard in every interaction. The FirstVoice AI receptionist speaks naturally, listens properly and represents New Zealand On Air the way we would want to be represented.
3. It captures exactly what we need
Passenger numbers, departure and destination, travel window, and any security or privacy requirements. Our team receives every request clearly and ready to act on.
4. Urgent requests reach a person
Some calls at 2am cannot wait until morning. FirstVoice AI knows the difference and puts urgent requests in front of our team immediately.
5. A partner, not just a supplier
The FirstVoice AI team built this with us, not just for us. They listened, they adapted it to the way charter works, and they have been responsive every step of the way. That is what a real partnership looks like.
What this means for our clients
When you contact New Zealand On Air, you can expect:
- An answer when you call, at any hour and from any time zone.
- Your requirements taken down properly the first time.
- Discretion as standard. You should never have to ask for confidentiality.
- A charter team that already has your details when they reach you.
Our partnership with FirstVoice AI is a big part of how we deliver on that promise, and we are proud to have them alongside us.